Delivery and Refunds

Delivery:

Please note that it may take 3-5 days to prepare your order, so please allow 12-20 days for receipt of your order.

Returns:

Our policy lasts 15 days from the receipt of your items and returnable in the event of defect/faulty only. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Books with obvious signs of use.
CD's, DVD's, VHS tapes, software, video games, cassette tapes, or vinyl records that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 15 days after delivery.

 

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds (if applicable): 


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@nyNursesUnited.org.

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless faulty.

Exchanges (if applicable):


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@nyNursesUnited.org and send your item to: 11923 NE Sumner ST Portland Oregon US 97220.

Gifts: 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:

To return your product, you should mail your product to: 11923 NE Sumner ST Portland Oregon US 97220

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable as items were originally shipped free to you. If you receive a refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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